Privacy Policy

1. Introduction

Welcome to Xanadu Foods Limited's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Xanadu Foods Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, or take part in a promotion.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Xanadu Foods Limited is the controller and responsible for your personal data (collectively referred to as "Xanadu Foods", "we", "us" or "our" in this Privacy Policy).

Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email address: info@xanadufoods.com

 Postal address: Shop No.3, Aastha Avenue, Olpad Hatisa Road, Olpad, Surat, Gujarat, India, 394540

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by mail, phone, email or otherwise.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Purposes for Which We Will Use Your Personal Data

We may use your personal data for the following purposes:

To register you as a new customer: We will process your Identity and Contact data to perform our contract with you.

To process and deliver your order: We will process your Identity, Contact, Financial, Transaction, and Marketing and Communications data to perform our contract with you and for our legitimate interests.

To manage our relationship with you: We will process your Identity, Contact, Profile, and Marketing and Communications data to perform our contract with you, to comply with legal obligations, and for our legitimate interests.

To administer and protect our business and website: We will process your Identity, Contact, and Technical data for our legitimate interests and to comply with legal obligations.

To deliver relevant content and advertisements: We will process your Identity, Contact, Profile, Usage, Marketing and Communications, and Technical data for our legitimate interests.

To use data analytics to improve our website, products/services, marketing, and customer experiences: We will process your Technical and Usage data for our legitimate interests.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties

External Third Parties

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

7. International Transfers

We may transfer your personal data outside the country. Whenever we transfer your personal data out of the country, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data

Request correction of your personal data

Request erasure of your personal data

Object to processing of your personal data

Request restriction of processing your personal data

Request transfer of your personal data

Right to withdraw consent

11. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on 1st March 2025. Historic versions can be obtained by contacting us.

12. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.